We are looking for a Workforce Management (WFM) Specialist to join our growing team and support workforce planning and operational efficiency within a fast-paced call center environment.Key ResponsibilitiesForecast call volumes and staffing requirements to ensure optimal workforce allocation.Monitor workforce performance, productivity, and adherence to schedules.Prepare and analyze daily, weekly, and monthly operational reports.Identify trends and provide recommendations for process and performance improvements.Coordinate and manage schedules to ensure service level agreements (SLAs) are consistently achieved.Support operational planning and workforce optimization initiatives.