Quality Auditing: Monitor and evaluate a daily sample of CS interactions (Calls, Tickets, Chat) to ensure adherence to quality standards.System Integrity: Verify shipment records and agent updates on our Logistics Management Systems to ensure data accuracy.Error Tracking: Identify operational errors (Fatal vs. Non-Fatal) and provide objective feedback to Team Leaders.Reporting: Assist in creating weekly quality reports using Excel. Training Lifecycle: Conduct induction for new hires and deliver refresher/up-skilling sessions for current staff.LMS Management: Manage the Learning Management System by uploading materials and creating automated exams/quizzes.Reporting: Track training progress and assessment scores.