Job SummaryThe Technical Support Agent will be responsible for providing both remote and on-site support & installation for hardware and software issues. Help Desk Duties- Respond to technical support requests via phone, email, or ticketing system.- Troubleshoot hardware, software, and networking issues remotely.- Log and track issues, ensuring timely resolution and customer satisfaction.Field Service Duties- Perform on-site installation, repair, and maintenance of equipment (e.g., loss prevention systems, security gates, footfall counters).- Coordinate with store managers or client representatives for site access, service visits and operational needs to ensure minimal disruption to their operations.- Document all field service activities and maintain service logs.