Validate remote replacement cases with consumers (codentify & issueverification). Supervise B2B device receiving, scanning, and data consolidation. Supervise storage and organization of B2B and remote replacement devices. Support and supervise CSC tickets that includes shipping issues & customerresponse coordination. Track orders and follow up to ensure timely resolution & customer satisfaction. Respond to WhatsApp customer messages related to remote replacements. Monitor remote replacement stock levels. Prepare and review remote replacement reconciliation. Perform monthly scanning & registration of remote replacement and B2Bdevices. Assist in CX programs (CCP bags, Device takeback, VEEV takeback, SWAPS,MBG)