RiseUp Group is hiring on behalf of its multinational client. Job Summary:The Operations Manager is responsible for the performance of the customer service and warehouse team. The Operations Manager will manage the supervisors in each department and work to streamline processes, manage workloads, and ensure cross-functional collaboration, and operational excellence. Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices. Responsibilities:Improve the operational systems, processes, facilities and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planningEnsuring that CSRs are responding to customers on a timely mannerEnsuring that all inbound shipments are received on timeEnsuring that all outbound shipments are sent to customers on timePlay a significant role in supporting long-term planning, including initiatives geared towards achieving operational excellenceFulfilling Free Zone Authority related requirements (where applicable i.e., UAE and NA)Ensure that the Finance department requests are resolved and communicated in a timely manner to internal and external partiesIncrease the effectiveness and efficiency by providing support services e.g., proFITs, Expedites, certifications etc., for other internal functions (CS, ES, Sales, and Quality)Handle internal employee complaints in cooperation with HRAssist annual financial audits with requested Sales order and Customer purchase ordersHandle customer key accounts and Export licensesBe the contact point between the corporate office and our Company and communicate any and all changes/news introduced from Swagelok corporateAssist in reviewing Project documentsProcessing ServiceNow and CAPS*Raising basic & Full service expeditesRaising Business Cases with Swagelok Corporate**Assisting the team in closing corrective actionsHandling complaint logsConducting direct reports performance reviews (mid-year, interim, and year-end)Drive accountability throughout the organizationSales support – responsible for providing support to Sales teams related to systems issues, pricing, customer service concerns, and other issuesResponsible for interviewing and hiring of operational department associatesResponsible for providing support to Quality team to help conduct audits and implement quality initiativesResponsible for managing the NOC log***Responsible for creating and/or supervising the creation of Business partners in SAP B1Responsible for creating and/or supervising Vendor registration**Making sure teams KPI’s are being met (*UAE only) (**UAE and NA only)(***UAE and KSA only)