About the positionWe’re looking for a Call Center Agent in Cairo, Egypt, to join QIC’s Call Centre team — the frontline of our brand across the UAE and Qatar. In this role, you’ll handle customer calls and digital inquiries, follow up on leads, support sales, and help customers choose the right insurance solutions. You’ll work in a high-performing team that consistently meets targets, and represents QIC with professionalism, accuracy, and care.  ResponsibilitiesHandling customer inquiries through text channels (chat, email, messengers) in accordance with established standardsEnsuring timely and accurate processing of all leads, requests, and customer interactionsProviding consultations on company products and services, assisting customers in resolving issues and selecting suitable solutionsProactively contacting existing customers regarding insurance policy renewalsConverting renewal opportunities into successful sales and reducing customer churnIdentifying upsell and cross-sell opportunities during renewal interactionsEntering and updating customer information and interaction results in the CRM systemFollowing scripts and communication templates, adhering to quality standardsMeeting individual KPIs