Job DescriptionWe are looking for a Chronic Help Desk Officer at Yodawy who will report to the Chronic Help Desk Manager.In a nutshell, the Chronic Help Desk Officer provides chronic care management for patients under the direction of the patient’s payer company follows the patient's physician, evaluates medication change requests via email, and responds accordingly.Those activities should adhere to organizationally agreed policies, procedures, and guidelines.ResponsibilitiesAlign with the Chronic Help Desk Manager on a daily schedule, priorities, and target number of requests to be processed.Review and validate medication change/addition/deletion request details received through mail to ensure that it meets the processing requirements and respond with action taken within the agreed SLA.Review member’s chronic medications listed on the system and execute the necessary requested edits by the agreement with each Payer.Attendance at the workplace whether in the Yodawy office or the payer’s location