Customer Support Representative
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Job Detail
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Industry
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Career Level Experienced (Non-Manager)
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Experience 1-3 years
Job Description
Monitor and evaluate sales calls across different branchesTrack and manage online leads and coordinate with the telemarketing teamContact customers to measure customer satisfaction (SSI)Prepare and review agents’ performance reportsEnsure accuracy and completeness of customer data on the CRM systemManage free maintenance processes and approvals