Handle inbound  calls professionally and efficientlyRespond to customer inquiries and resolve issues in a timely mannerProvide accurate information about products, services, and company policiesMaintain a positive and empathetic attitude toward customersDocument customer interactions in the systemFollow up with customers when necessaryMeet individual and team performance targets (KPIs)Escalate complex issues to the appropriate departmentRespond to customer messages on the company’s Facebook page in a timely and professional mannerReply to comments on social media posts, ensuring proper engagement and customer satisfactionMonitor social media platforms and report common customer concerns or feedback