Claims Processing & Validation: Review all claims escalated by the Call Center. Verify evidence (photos/videos), check warranty status, and validate the root cause.Operational Coordination: Act as the internal liaison. You will coordinate with:Warehouse: To check inventory for replacements.Logistics: To schedule pickups or deliveries of replacements.Technical/Repair Team: To schedule maintenance visits and verify technical reports.Resolution Decision-Making: Apply company policies to decide the final resolution (e.g., "This defect is manufacturing, approve replacement" or "This is misuse, offer paid repair").Case Tracking: Manage the status of every claim in the CRM. Ensure no case stays "Open" longer than the defined SLA (Service Level Agreement).Root Cause Reporting: Analyze data to identify recurring product issues and generate weekly reports for the Quality Control and Procurement teams.Resolution Closure: Finalize the paperwork for refunds or replacements, ensuring that the customer’s journey ends with a satisfied resolution.