Manage and moderate social media platforms, forums, and online communitiesCreate, schedule, and publish engaging contentRespond to comments, messages, and customer inquiries in a timely mannerMonitor conversations and provide insights/feedback to internal teamsBuild relationships with followers, influencers, and brand advocatesOrganize online and offline community events or campaignsTrack and analyze community metrics (engagement, growth, sentiment)Handle customer complaints professionally and escalate when neededStay updated on social media trends and tools