Customer Support Team Leader
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Job Detail
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Industry
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Career Level Manager
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Experience 3-5 years
Job Description
Lead and supervise the customer support team and monitor performance KPIs.Manage relationships with partner schools using our EdTech products.Coordinate and support online assessment rounds at schools.Oversee social media moderation and handle public inquiries.Manage email communications and ensure timely responses.Support ad-hoc tasks like content translation and seasonal InDesign projects.