Job OverviewWe’re looking for a tech-savvy, solutions-driven individual to join our growing Support Team. This isn’t your typical high-pressure call center role—here, you’ll focus on real technical troubleshooting, working in a supportive, low-stress environment where your skills actually make an impact.If you enjoy analyzing issues, fixing systems, and thinking logically, you’ll feel right at home.Key ResponsibilitiesTechnical Troubleshooting:Provide support for restaurant POS systems (tills), hardware devices (printers, kiosks), software issues, and basic network connectivity.Communication:Handle incoming calls and emails, ensuring timely and effective resolution of technical issues.System Maintenance:Monitor and ensure all systems and devices are operating efficiently for end users.Work Structure & EnvironmentRotational Shifts:Stable shift patterns rotating every 2–3 months.Supportive Environment:Focus on delivering quality support without aggressive KPIs or excessive micromanagement.Work-Life Balance:Flexible and understanding workplace culture.