About the companyWe are Qatar Insurance Company (QIC), the leading insurance provider in GCC.Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at leading international tech companies.About the positionWe are looking for a Sales Lead with proven hands-on experience in renewals within a B2C environment, such as call centers, customer service, or similar customer-facing operations. You will own the renewal domain, improving customer retention, optimizing customer engagement, and driving renewal revenue growth through data-driven initiatives and cross-functional collaboration. The role focuses on defining and leading improvements rather than managing day-to-day operations.ResponsibilitiesAnalyze renewal performance, churn, and customer behaviour to identify opportunities for improvementDefine and evolve the renewal strategy, including customer journeys, communication approach, and engagement tacticsDesign and test communication across channels (calls, WhatsApp, SMS, email) to improve conversion and customer experiencePartner with call center leadership, analytics, and other stakeholders to implement initiatives and ensure alignmentLead experiments and initiatives to improve renewal rates, reduce churn, and increase average premium through upsell and cross-sellDefine requirements for scripts, workflows, and operational processes related to renewalsMonitor performance against KPIs (renewal rate, retention, revenue, contact success) and drive continuous improvementProvide insights and recommendations to leadership on renewals performance and opportunities