Process Design & Optimization:Lead the design and re-engineering of end-to-end business processes across core functions.Analyze current (“As-Is”) processes and design optimized (“To-Be”) process models.Identify process gaps, inefficiencies, risks, and automation opportunities.Ensure processes are scalable, standardized, and aligned with business strategy.     Fintech & Digital Enablement:Design processes aligned with Fintech regulatory, operational, and technology requirements.Work closely with Product, IT, Risk, Compliance, and Operations teams.Ensure process designs support digital platforms, system integrations, and automation tools.Documentation & Standards:Develop and maintain:Process maps (BPMN)SOPsRACI matricesProcess controls & KPIsEnsure proper governance and version control for all process documentation.Stakeholder Management:Facilitate process design workshops with business stakeholders.Act as a trusted advisor for process improvement initiatives.Align multiple stakeholders on process ownership and accountability.Continuous ImprovementMonitor process performance using KPIs.Lead continuous improvement initiatives (Lean / Six Sigma concepts preferred).Support change management during process rollouts.