Systems Configuration & SupportSupport system setup, configuration, and ongoing maintenanceMonitor and resolve technical issues related to networks, printers, telephony, and security systemsEnsure smooth operation of core IT services (email, antivirus, printing systems)Assist in aligning IT solutions with business needs across departmentsLicenses & Access ManagementEnsure compliance with software licensing and usage policiesSupport secure network access for users, including remote accessProvide technical guidance and support to end users Troubleshooting & Help DeskProvide day-to-day technical support and resolve user issuesTroubleshoot connectivity and communication issuesCoordinate with IT teams across sister companies for issue resolutionSupport infrastructure development for expanding business needs Supplier & Vendor CoordinationLiaise with vendors and service providers to ensure efficient service deliveryStay updated on new technologies and market trendsSupport evaluation of technical solutions and suppliers IT Policies & User ManagementAssist in implementing IT policies, access controls, and security measuresSupport defining user roles and permissionsEnsure compliance with IT guidelines and system usage policies