About the jobShagoof: Empowering Future InnovatorsWe bring the world’s best educational tools to local classrooms and homes. We don't just sell toys; we build environments where kids can thrive. Premium Partners: We distribute top global brands like LEGO Education, Sphero, and VEX Robotics. AI Labs: We design and set up advanced Artificial Intelligence labs for schools and academies.Responsibilities Respond to customer queries via phone, email, chat, or in personManage complaints and provide effective solutions to ensure satisfaction.Assist customers with product troubleshooting and service concerns.Suggest products or services based on specific customer needs.Process orders, payments, and refunds accurately.Document all customer interactions, transactions, and feedback.Identify opportunities to enhance the overall customer experience