Effectively communicating with Customers/Partners as well as internal stakeholders (Sales team, Supply Chain, etc)Handling quotations and managing Order handling process from booking to goods deliveryMonitoring payment collection process fulfilmentHelping customers with different inquiries, issues, and requests — always aiming for a great experienceManaging Post Sales activities (claims, returns, etc) with a solution-focused approachSpotting patterns in customer feedback or internal processes and sharing ideas for improvementWorking closely with your teammates and other departments to share the best practices and knowledge or to resolve issues quicklyPromoting and supporting use of e-commerce solutions