Supervise daily operations of reception, outpatient clinics, admissions, and medical approvalsLead and support front desk and patient service staffEnsure a smooth patient flow and minimize waiting timesMonitor appointment scheduling and patient registration processesFollow up on medical approvals and insurance coordinationHandle patient inquiries, complaints, and escalations professionallyCoordinate with medical, nursing, and finance teams to ensure seamless serviceTrain, guide, and evaluate team performancePrepare daily/weekly reports on operations and performanceEnsure compliance with hospital policies and patient service standards