Call Center Agent
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Job Detail
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Industry
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Career Level Experienced (Non-Manager)
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Experience 3-7 years
Job Description
Obtains client information by answering telephone calls; interviewing clients; verifying information.Determines eligibility by comparing client information to requirements.Establishes policies by entering client information; confirming pricing.Informs clients by explaining procedures; answering questions; providing information.Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.