A well-established Eye Center is hiring a dedicated and organized Call Center Quality & Performance Officer to join our team in Mohandessin. The ideal candidate should have previous experience working in a call center environment, preferably in a medical call center or healthcare setting. The role focuses on monitoring call center performance, reviewing recorded calls, improving patient communication quality, and helping optimize scheduling and workflow efficiency. Responsibilities include monitoring incoming and outgoing calls, evaluating staff performance, measuring KPIs, analyzing call handling and patient communication, categorizing patient inquiries and complaints, and preparing organized reports and spreadsheets for management review. The candidate will also help ensure proper patient scheduling, reduce errors in communication, improve patient experience, and maintain high standards of professionalism during all patient interactions. The role requires strong attention to detail, professionalism, accountability, and the ability to work closely with management to continuously improve call center quality and clinic workflow. Work location: MohandessinShifts available: Morning or AfternoonPreference will be given to male candidates.