Respond to customer inquiries about real estate projects (unit sizes, finishing types, payment plans, delivery schedules). Prepare customer files and coordinate handover procedures with legal and finance departments. Attend pre-delivery inspections (PDI) with customers and quality team, and document snag lists. Follow up on maintenance requests during the warranty period until full closure. Log and manage complaints in the CRM system, and coordinate with technical and legal teams to resolve them. Coordinate with the New Urban Communities Authority (NUCA) and banks for customer document completion when needed. Prepare weekly KPI reports (satisfaction rate, resolution time, repeated complaints).