Responsibilities:1. Content Monitoring• Monitor social media platforms in real-time, reviewing comments, direct messages, mentions, and user-generated content to ensure compliance with company guidelines. 2. Customer Engagement• Respond promptly to customer inquiries and complaints while maintaining professional communication to enhance customer satisfaction. 3. Safety & Compliance• Identify and remove spam, suspicious links, fake accounts, and inappropriate content to maintain a safe online environment. 4. Brand Reputation Management• Ensure all interactions align with the company’s brand voice and contribute positively to the brand’s reputation. 5. Reporting• Track audience sentiment and prepare regular reports highlighting key insights, recurring issues, and engagement performance. 6. Escalation Management• Escalate critical issues and complex cases to the relevant departments for timely and effective resolution.