This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely.As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for one of the world’s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys.You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.Within your role, you will:Assist customers with inquiries via live chat or email, in German and EnglishEnsure an efficient, accurate, and high‑quality customer service experienceBe well equipped with the Bybit platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditionsDiligently manage and follow up on inquiries or complaints from current and prospective usersDemonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for managementEnsure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely mannerContinuously seek improvements to enhance team performance, work efficiency, and overall operational processes