Serve as a subject matter expert in design & design research, and evangelize current trends and patterns for mobile-first designFacilitate collaboration sessions between Engineering, Product, Marketing, Merchandising and UXCoach & mentor team members on all aspects of design – from methodologies to executionLead the development of personas, user flows and scenarios, goal/task analyses, and other key tools of user-centered designSupports multiple projects in parallelConduct usability testing and translate findings into product improvementsLead the digital experience design processProvide expertise and thought leadership, best practices recommendations from a human factors perspective, towards overall BMO Digital strategyWork effectively and independently with stakeholders, subject matter experts and usersManage the team’s activities of analysis and process design to create high-quality solutions that provide great experiences.Schedule daily meeting with staff to monitor progress, and weekly meeting with direct manager/Project Manager to share updates.