Position OverviewWe are a premium skincare and beauty brand operating within the GCC market, dedicated to delivering exceptional products and a refined customer experience. We are seeking a Chat Support Agent (Female Only) to join our Customer Experience team and serve as the primary digital communication representative of the brand.The role requires a high level of professionalism, attention to detail, and the ability to provide a seamless, luxury-standard customer service experience across all chat-based communication channels. Job PurposeTo manage customer interactions efficiently and professionally through digital communication channels, ensuring customer satisfaction, retention, and a consistent premium brand experience.Key ResponsibilitiesHandle customer inquiries via live chat, WhatsApp, email, and social media platformsProvide clear, accurate, and brand-aligned responses to customer queriesSupport customers with product information, orders, and account-related requestsResolve complaints and issues in a professional and solution-oriented mannerEscalate complex cases to relevant departments when requiredMaintain detailed and accurate records of customer interactions in CRM systemsEnsure all communication reflects the brand’s premium positioning and tone of voiceFollow internal SOPs and customer service guidelines at all timesWork ConditionsWorking Hours: 8 hours per day (including 1-hour break)Schedule: Rotational shifts with 2 days off per week