Manage and lead a team of technical support representativesEnsure technicians receive timely and effective support for their technical issuesMonitor and maintain a high level of customer satisfactionDevelop ways to improve customer support processesTrain new team members on technical products tools and company proceduresAssist the team in resolving complex technical issuesStay updated on company products and servicesCollaborate with other departments including Customer Care Quality Technical and Operations teamsPrepare detailed reports for management on team performanceIdentify trends in support requests and suggest improvements to reduce repeated issuesEnhance overall support quality and operational efficiency