We are looking for an experienced F5 Security Consultant who will be responsible for delivering high-quality technical support and security services to our enterprise customers. This role manages and resolves customer support requests with precision, professionalism, and a strong customer-centric approach.The consultant will handle support cases via email, phone, and ticketing systems, adhering to support workflows, escalation standards, and service quality expectations. The role requires deep expertise in F5 technologies, strong troubleshooting capabilities, and the ability to operate in complex, high-availability environments. Technical excellence, customer satisfaction, and service quality are key success factors.ResponsibilitiesServe as the primary contact for customer incidents and service requests across email, phone, and ticketing platforms.Provide expert operational support for F5 solutions, including BIG-IP (LTM, GTM, ASM, APM, Advanced WAF) and related security and application delivery technologies.Continuously monitor and update support tickets, ensuring accurate documentation, time tracking, and SLA compliance.Apply escalation procedures effectively and manage both internal and external escalations.Communicate proactively with customers regarding ticket status, incidents, and service updates.Deliver 24x7 support, including after-hours assistance for critical issues.Perform routine system and security health checks to maintain stability and performance.Participate in projects, POCs, implementations, and handovers, including the preparation of technical documentation.Act as a Resident Engineer when required, providing on-site operational and project support.Manage RMA processes and collaborate with vendor support teams, with a strong focus on F5 technologies.Contribute to improving internal IT infrastructure, documentation, and operational best practices.