Our law firm in North Vancouver, BC, Canada is growing fast and we’re hiring a Egypt-based Client Intake Process Coordinator to add to our Client Acquisition team. To be eligible for this position:You must live in EgyptSpeak and write both Arabic and English fluently. (C1/C2 English proficiency)Be willing to work in Vancouver time (9am-5pm, M-F, some weekends on rare occasion, Pacific Standard Time - [UTC/GMT -7 hour)You will report to our Lead Acquisition Manager, who is also based in EgyptCandidates with previous ENGLISH call center, help desk, or client-facing customer service roles will be preferred. CONTRACT POSITION: This is a contract position. This means you would be considered an independent contractor for employment purposes, so you would be responsible for your own government deductions. What you’ll be doing: Your job will be to take responsibility for initial client lead follow-up, assignments to legal staff and maintenance of our CRM system. This job also is also responsible to make sure the client lead acquisition workflow is fine-tuned to promote maximum lead engagement. Your job’s goal: To serve as compassionate gatekeeper and efficient facilitator—building trust and setting the stage for positive, long lasting attorney-client relationships. What you’ll do day to day:Engage client leads in a timely manner to ensure maximum engagement, following up when necessary.Organize the client lead data in our CRM, making sure the app is up to date with accurate information.Assign client leads in a timely manner to our group of lawyers and legal professionals, following up when necessary.Maintain and generate CRM reports and check-in regularly to the Client Acquisition Manager.Identify workflow improvements for our Client Acquisition funnel, focusing on the CRM processes.Work along side our Lead Acquisition Manager, Media Buyers, Social Media Specialist and others to create and present a unified client acquisition effort.